FAQ

PAYMENT AND DELIVERY  

Payment 

We accept all major credit cards (Visa, MasterCard, Amex, Maestro) as well as PayPal, prepayment and Klarna. 

SHIPPING COST 

Shipping is around €4.99 - €10.99 depending on which country within the EU. However, you can get free shipping when the total cost is above €40 within Germany and €60 outside Germany.  

International SHIPPING 

As of now, we only deliver within the EU. The delivery costs for the orders above €60 are free for international shipping via DHL, return fee will be already taken care of. For deliveries abroad, duties, taxes and fees may apply, which will be the responsibility of the buyer.

DELIVERY TIME 

For rental within Germany : we will make sure that your order is sent at least 2 business days prior to your rental start date in order to arrive on your chosen date. However, this cannot be guaranteed. 

For rental outside Germany : we will make sure that your order is sent at least 4 business days prior to your rental start date in order to arrive on your chosen date. However, this cannot be guaranteed. For purchase within/outside Germany: The delivery date will be 2-10 days depending on the country.

RETURN & WITHDRAWAL

RETURN TIME 

All accessories must be returned to us within 1 business* day after your rental period whether or not it is within or outside Germany rentals. *Saturday counts as a business day. 

We recommend you to check our When To Order page for for detailed examples and information on this topic.

PENALTY 

Late return fee will be charged if you do not return the item on-time. This will be calculated as €50 each day. You will never be charged if DHL is at fault. If the product is damaged beyond repair when it is returned, then a penalty will be charged. This will be calculated as 100% of the retail price – this does not include the already paid rental and/or shipping cost.

For details of this, please refer to our Shipping & Return Policy 

WITHDRAWAL

Customers who have used our rental services have the right to cancel their contract within 14 days after they have placed the order – EXCEPT if your order’s rental start date is within 5 days from when you placed the order.

For customers who have made a purchase (exclude vouchers) have the right to cancel the contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. 

In order to exercise your right of withdrawal, you must send a clear declaration to geliehene Schätze UG (Hennetalweg 31, 72070, Tübingen  OR hello@gelieheneschaetze.de) in the form of a letter sent by post / email of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose.

For details of this, please refer to our Right of Withdrawal Policy

VOUCHER

CAN I BUY A VOUCHER?

Yes absolutely. We offer €50 and €150 vouchers for purchase – here’s the link for it: [LINK]

HOW DO I REDEEM THE VOUCHER?

You will receive a voucher code by e-mail, which you can redeem when ordering on our site. At checkout there is a field where you can enter the voucher code and the price will be deducted accordingly. 

CAN I ONLY REDEEM A PART OF THE VOUCHER?

Yes, it will be possible. After you use your voucher for an order which is lower than your voucher amount, a new code would be sent to you by email. This new code will give you credit for the remaining amount for your next order.  

PACKAGING

HOW DO WE PACK OUR PRODUCTS? 

We are a company who cares deeply for our beautiful environment so we partner only with packaging company who supplies us with biodegradable / sustainable packaging materials. We uses Packhelp and noissue for our packaging. By ordering box from Packhelp, we help reforestation with the partner company - ONE TREE PLANTED to plant trees in North America, Latin America, Africa, and Asia.

You can read more about the eco properties of the packaging on these links : PACKHELP or noissue

Packhelp Sustainable PackagingPackhelp Sustainable PackagingFSC Certified packaging

HOW CAN YOU HELP TO SAVE OUR PLANET?

Reuse most of our packaging product when you return our products. We will reuse boxes as much as possible to reduce waste. But don’t worry, we will not compromise the pristineness of the package you will be receiving. 

We also make annual contribution to this organization - Carbonfund.org as well as partner with DHL for Carbon Offset programs. This do not in any ways reflect in the cost which you are paying as consider this as our company's responsibility.

However, you can help as an individual by donating to the Carbonfund.org to support their industry-leading carbon reduction projects 

ITEMS THAT WORTH THE HYPE

Here are our best-selling products. All our products are hand-picked by our owner Kitty with passion and understanding of women desire to be the most beautiful on their wedding day. There is always something for a bride here; whether you are looking to be glamorous bride or a simple elegant bride. 

MAUREEN Floral Hoop - Earrings from Janice Tan
MAUREEN Floral Hoop - Earrings from Janice Tan
MAUREEN Floral Hoop - Earrings from Janice Tan
MAUREEN Floral Hoop - Earrings from Janice Tan

MAUREEN Floral Hoop - Earrings from Janice Tan

€34,00
SIERRA Pearl and Gold Twist Earrings
SIERRA Pearl and Gold Twist Earrings
SIERRA Pearl and Gold Twist Earrings
SIERRA Pearl and Gold Twist Earrings

SIERRA Pearl and Gold Twist Earrings

€12,00
DIANA Teardrop - Earrings from Janice Tan
DIANA Teardrop - Earrings from Janice Tan
DIANA Teardrop - Earrings from Janice Tan
DIANA Teardrop - Earrings from Janice Tan

DIANA Teardrop - Earrings from Janice Tan

€30,00

WIN A 50€ coupon To complete your bridal look

Signup for our newsletters and get a chance to win a 50€ for your big day rental. Haven't decided on your dress yet? Not sure about your wedding date yet? Don't worry, the coupon is valid for 2 year* so you can still come back and get your accessories when you are ready for it.

*T&C applied

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